Terms & Conditions


DELIVERY AMOUNT AND LOCATION

Duo Modern Japanese Cuisine & Lounge (hereafter DUO) reserves the right to cancel your online delivery order, (with a full refund), if the order amount (before tax) is below $20.  There is no minimum order amount required for takeout order.   Due to the high demand for delivery and limited delivery drivers available, we must restrict our delivery area to a 3.5 mile radius of DUO.   We reserve the absolute right to cancel your online delivery order that falls outside the 3.5 mile radius and/or is less than $20.   The foregoing restrictions do not apply to large orders or catering orders arranged in advance with DUO.  When in doubt whether we can fulfill your order please contact us directly at (518) 580-8881.


SPECIAL REQUESTS AND FOOD ITEM SUBSTITIONS

We will do our very best to fulfill your special requests and food item substitutions; however, due to the extremely high food costs some item substitutions would require an upcharge.  After receiving your online order and if any of your special requests require an upcharge, we will get your approval before preparing your order.  Always provide us with the best number to contact you when placing your order.


INFORMATION SHARING AND DISCLOSURE

DUO does not rent, sell, or share personal information about you with other people or companies except to provide products or services you've requested or under the following circumstances:

  • We may use your personal information to help DUO communicate with you about offers from DUO.
  • We respond to subpoenas, court orders, or legal process (such as law enforcement requests), or to establish or exercise our legal rights or defend against legal claims.
  • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of DUO's terms of use, or as otherwise required by law.


CONFIDENTIALITY AND SECURITY

We limit access to limited personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

We have trusted our site to one of the largest hosting and SSL providers to small businesses namely GoDaddy.  This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.  This information may be verified by contacting GoDaddy [https://www.godaddy.com/ssl.aspx] or click on the SSL Certificate displayed on the upper left corner of each our webpages.

If you have any questions or concerns regarding the foregoing please do not hesitate to contact us by phone at (518) 580-8881, by fax at (518) 580-8889, or by email to duojapanese@gmail.com.